Refund & Exchange Policy

You may return or exchange a product within 7 days of delivery even if it is not defective (for example, you changed your mind or it is not what you expected), provided:

• The product is unused, in original condition, and in its original packaging with all accessories, manuals and free gifts;
• You have your order number or invoice.

If a product is defective, damaged, does not match the description or specifications, or is not the item you ordered:

• Contact us as soon as you notice the problem, with your order number and a photo or short description.
• We will, at our cost, repair it, replace it, or refund you in full, as required by Qatar Consumer Protection Law No. 8 of 2008.
• We cover the return delivery cost for these cases.
• Manufacturer warranty claims after the 7-day period follow the warranty terms in Part 1, section 10.

• You can exchange for the same product (another colour or model) or a different product. If the new product costs more, you pay the difference. If it costs less, we refund the difference to your original payment method.
• If the item you want is out of stock, you can choose another item or a refund.

• Online card payments are refunded to the same card through MyFatoorah.
• Cash-on-delivery orders are refunded in cash or by bank transfer, whichever you prefer. For a bank transfer we will ask for your account details (IBAN and account name).
• We process refunds within 5–7 working days after we receive and check the returned item. Your bank may need extra time to show the amount in your account.
• Because delivery is free, there is no delivery fee to refund. You are refunded the full price you paid for the product.

1. Message us on WhatsApp +974 7799 1013 or email info@marjaah.com with your order number and the reason.
2. We will confirm and agree the return arrangement with you:
   • Faulty, damaged, wrong or not-as-described items: we collect the item free of charge.
   • Change-of-mind returns: you arrange the return to us and cover any return delivery cost.
3. Pack the item securely in its original packaging.
4. We inspect the item and then process your exchange or refund.

For hygiene and safety reasons, the following cannot be returned or exchanged unless they are defective, damaged, or not as described:

• Opened in-ear earphones and earbuds;
• Products that have been used, damaged by the customer, or are missing packaging or accessories;
• Software, licence keys and digital products once activated or delivered;
• Items made or ordered specially for you.

✓ We will always exchange, repair or refund faulty, damaged or non-conforming products, whatever their category.

Products bought at a reduced price or during a promotion follow the same policy. If a free gift came with the purchase, the gift must be returned with the product.

You can cancel an order free of charge before it is dispatched by contacting us. If it has already been dispatched, please refuse delivery or use the return process above.

This policy does not affect your statutory rights as a consumer in Qatar. Where a law gives you a greater right than this policy, the law applies.