Terms & Conditions

m.shop is the online store of Marjaah Trading WLL, a company registered in the State of Qatar.

• Company name: Marjaah Trading WLL
• Commercial Registration No.: 228717
• Address: Doha, Qatar
• Phone / WhatsApp: +974 7799 1013 (also +974 7799 1016)
• Email: info@marjaah.com
• Website: www.marjaah.shop

By browsing this website or placing an order, you confirm that you have read and agree to these Terms & Conditions, our Refund & Exchange Policy and our Privacy Policy. If you do not agree, please do not use the website. Nothing in these terms limits your rights under Qatar Consumer Protection Law No. 8 of 2008 or any other law that cannot be waived.

You must be at least 18 years old and able to enter into a binding contract to place an order. Orders can be delivered to addresses inside Qatar.

• We sell IT products and mobile accessories. We aim to sell genuine products only.
• We try to make product names, descriptions, specifications and images accurate. Images are for illustration; colours may differ slightly depending on your screen.
• Products are subject to availability. If an item you ordered is out of stock, we will contact you and offer a replacement, a wait, or a full refund.

• All prices are in Qatari Riyals (QAR). The price shown is the final price; no sales tax or VAT is added. If any tax is introduced in Qatar in future, prices will be updated and any tax will be shown clearly before you pay.
• Delivery is free across Qatar on every order, with no minimum order value. The price shown at checkout is the total price you pay.
• We may change prices and run offers or promotions at any time. The price that applies is the price shown when you place your order.
• If a price is clearly wrong because of a technical or typing error, we may cancel the order and refund you in full, or ask whether you would like to buy at the correct price.

1. You add products to your cart and complete the checkout form with accurate details.
2. Your order is an offer to buy. The contract is formed when we confirm your order by WhatsApp and email, using the mobile number and email address you gave at checkout. Please make sure both are correct and that the number can receive WhatsApp messages.
3. We may decline or cancel an order (for example for stock problems, pricing errors, incorrect details, or suspected fraud). If you have already paid, we will refund you in full.
4. You are responsible for entering a correct name, phone number and delivery address.

• Accepted payment methods: cash on delivery, and online payment by credit or debit card, Apple Pay and Google Pay, all processed through MyFatoorah.
• No payment fees. We do not charge any extra fee for cash on delivery or for paying online. The price you see is the price you pay.
• Online payments are processed securely by MyFatoorah, our payment gateway. m.shop does not see or store your full card details.
• Cash on delivery: please have the exact amount ready where possible.

• Delivery area: all of Qatar.
• Delivery time: within 1–3 days from order confirmation. The estimated time is shown at checkout, and the exact time is confirmed after you place your order.
• Delivery fee: free. We deliver free of charge anywhere in Qatar, on every order, with no minimum order value.
• Someone must be available to receive the order at the address and phone number provided. If we cannot reach you after 2 attempts, we may cancel or re-schedule the order. Re-delivery is also free.
• Please check the parcel on delivery. If it is visibly damaged or something is missing, tell the delivery person and contact us the same day.
• Risk of loss or damage passes to you once the order is delivered to you.

Your right to return or exchange products and get refunds is set out in our Refund & Exchange Policy (Part 2), which forms an integral part of these terms.

• Products come with the manufacturer, agent or supplier warranty where one applies. The warranty period and terms for each product are shown in the product details on its product page. Where no warranty is mentioned, the product is sold without a manufacturer warranty, and your rights under Qatar Consumer Protection Law still apply.
• Warranty does not cover damage from misuse, liquids, drops, unauthorised repair, or normal wear (for example worn cables or cases).
• To claim warranty, contact us with your order number and a description or photo of the problem. We will repair, replace or refund the product as required by law and the warranty terms.

Offers and discount codes are valid for the period stated, are limited to the stated products or conditions, and cannot be combined unless stated. We may end an offer earlier if the promoted stock runs out. Where you return a product bought with a free gift, the gift must be returned with it.

We also sell through third-party delivery platforms (such as Snoonu, Talabat and Rafeeq). Orders placed there are also subject to the terms and return process of that platform. The rest of this policy applies to orders placed directly on www.marjaah.shop.

You are responsible for keeping your login details confidential and for all activity under your account. Tell us immediately if you think someone else is using it. We may suspend an account that is used in a fraudulent or abusive way.

You agree not to: misuse the website; attempt to hack, disrupt or copy it; place false or fraudulent orders; or use it for anything illegal.

All content on this website (logo, text, images, design, code) belongs to Marjaah Trading WLL or its licensors and may not be copied or reused without our written permission. Brand names and product images belong to their respective owners.

We collect and use your personal data as described in our Privacy Policy, in line with Qatar's data protection law. We use your details only to process your order, provide support, and (where you agree) send you offers. We do not sell your personal data.

We are responsible for the products we sell as required by Qatar law. We are not liable for indirect or consequential loss, or for delays or failures caused by events outside our reasonable control (for example severe weather, network or carrier disruption). Nothing in these terms excludes liability that cannot lawfully be excluded, including liability for defective products under the Consumer Protection Law.

Contact us first at info@marjaah.com or WhatsApp +974 7799 1013 with your order number. We aim to reply within 2 working days and resolve the issue as soon as possible. If it cannot be resolved, you may contact the Consumer Protection Department at the Ministry of Commerce and Industry (MOCI) in Qatar.

We may update these terms from time to time. The version published on the website when you place your order applies to that order.

These terms are governed by the laws of the State of Qatar, and the competent courts of Qatar have jurisdiction over any dispute, without affecting your rights as a consumer.